Introduction
At Hotel Derand, we value your trust and are committed to protecting your personal data. This policy explains how we collect, use, and secure your information during your stay or while using our services.
What information do we collect?
We collect the information necessary to provide a secure and comfortable experience:
Booking & Payment Details: Credit/debit card information, bank transfers, and stay history.
Identification Information: First name, last name, date of birth, and identification document (ID or Passport), as required by local laws for guest registration.
Contact Data: Phone number, email address, and residential address.
Why do we collect your data?
Processing Reservations: To confirm, modify, or manage your stay.
Legal Obligations: To report guest presence to the relevant state authorities, as required by law for the tourism sector.
Service Personalization: To provide your room preferences, specific requests, or Concierge services.
Security: The use of CCTV systems in the hotel’s public areas for the safety of guests and staff.
How do we protect your data?
Digital Security: Your data is stored on secure servers and protected management systems.
Restricted Access: Only authorized personnel have access to your personal information for strict business purposes.
Third-Party Partners: We collaborate with booking platforms (such as Booking.com or Expedia). We ensure that the transfer of your data to us is carried out securely.
Reservation and Payment Policy
Cancellations: Hotel Derand applies a strict policy: reservations are non-cancellable and payments are non-refundable.
Payment Methods: We accept cash, credit cards, virtual cards, and bank transfers.
Your Rights
In accordance with the legislation in force for the protection of personal data, you have the right to:
Request the deletion of data, except in cases where we are legally obliged to retain it (e.g., for financial purposes or official records).
Request access to the data we hold about you.
Request the correction of inaccurate information.
How long do we keep the data?
We retain your data only for as long as necessary to fulfill the purposes mentioned above or to comply with legal, tax, and administrative deadlines.
Contact Us
If you have questions or wish to exercise your rights, please contact us:
Web: derandhotel.com/contact.html
Email: info@derandhotel.com
Tel: +383 43 72 72 72
Address: Bekim Fehmiu Str. 30, Pristina 10000, Kosovo