Hotel Receptionist (Front Desk Agent)
Derand Hotel is opening a vacancy for the position of Receptionist, a key operational role and the primary point of contact for our guests. We maintain high service standards with a focus on organization, accuracy, and a consistent guest experience.
We are looking for candidates with proven experience, a professional approach, and job stability, aiming for long-term collaboration and active participation in maintaining the hotel’s standards.
Main Responsibilities
- Welcoming and registering guests (check-in / check-out) according to procedures.
- Managing reservations and updating PMS data with full accuracy.
- Processing payments (cash/card), managing cash register, and issuing documentation.
- Handling complaints and requests professionally with solution focus.
- Coordinating with housekeeping, maintenance, and other departments.
- Preparing shift reports and ensuring accurate handover.
- Following hotel standards, internal regulations, and confidentiality protocols.
Required Criteria
- Minimum of 5 years of relevant front desk/hospitality experience.
- Practical PMS experience and strong computer literacy.
- Excellent communication skills, professional appearance, and strong work ethics.
- High accuracy in organization, details, and cash/document handling.
- Ability to work under pressure while maintaining service quality.
- Excellent Albanian and mandatory English (other languages are an advantage).
- Long-term commitment and work stability.
- References from previous employers are preferred.
- Upselling ability (room upgrades / extra services) is required.
- OTA/Channel Manager knowledge (Booking.com, Expedia, etc.) is an advantage.
- High confidentiality and precise handling of guest data.
What Is Offered
- Stable position with focus on long-term collaboration.
- Professional and structured work environment with clear standards.
- Training aligned with hotel procedures and standards.
- Competitive salary based on experience and performance.