Housekeeping Manager
The Housekeeping Manager plans, organizes, and leads housekeeping operations to ensure the highest standards of cleanliness, maintenance, and service quality across all hotel areas.
Duties and Responsibilities
- Plan, organize, and lead housekeeping staff during each shift.
- Manage daily department operations and assign staff for cleaning all hotel areas (rooms, terraces, bathrooms, corridors, halls, restaurants, elevators, stairs, offices, etc.).
- Manage, organize, record, and maintain housekeeping storage rooms.
- Inspect and transfer consumable materials from maintenance warehouses to floor housekeepers.
- Verify rooms are cleaned according to established quality standards.
- Personally support cleaning and hygiene tasks when needed to ensure speed, care, and efficiency.
- Conduct daily pre-arrival inspections of all spaces before guest check-in.
- Inspect minibar and restock consumed products when assigned.
- Submit daily minibar consumption control sheets when assigned.
- Inspect minibar within 5 minutes upon Reception request when assigned.
- Report malfunctioning room equipment immediately to Engineering for prompt repair.
- Support guest requests (newspapers/magazines, local attraction information, transportation organization).
- Coordinate closely with all departments, especially Reception and Engineering, for smooth operations.