Welcome to Hotel Derand! By using our website, our online services, or by making a reservation, you agree to the following terms and conditions:

Acceptance of Terms

By accessing our website derandhotel.com or booking a stay, you fully agree to these terms. If you do not agree with any part of them, please discontinue the use of our platform.

Reservations and Payment Policy

Booking Method: Reservations can be made through our official website, authorized online travel agencies (OTAs), or by contacting the hotel directly.

Cancellations and Refunds: Hotel Derand applies a strict policy: all reservations are non-cancellable and payments are non-refundable.

Payment Methods: We accept cash, credit/debit cards, virtual cards, and bank transfers.

Stay Regulations (Check-in & Check-out)

Identification: Every guest must present a valid identification document (ID or Passport) upon arrival.

Schedule: Check-in and check-out times must be respected according to hotel regulations to ensure the smooth delivery of services.

Smoking: Smoking inside the enclosed areas of the hotel is strictly prohibited, except in specifically designated zones.

Website Usage

Personal Use: The content of this site (texts, photographs, logos) is the property of Hotel Derand and is permitted only for personal, non-commercial use.

Prohibitions: Copying, distributing, or manipulating content without prior written authorization is strictly prohibited.

Security: Users must not interfere with the security of the site or attempt to gain unauthorized access to data.

Limitation of Liability

Hotel Derand is not responsible for any indirect damages that may result from the use of our site or potential technical interruptions.

We do not guarantee that the information on the site will be error-free at all times, but we are committed to updating it regularly.

Governing Law

These terms are governed by the laws in force in the Republic of Kosovo. For any dispute that cannot be resolved through mutual agreement, the competent courts in Pristina shall have jurisdiction.

Contact Information

For any questions regarding these terms, you can contact us at:

Address: Bekim Fehmiu Str. 30, Pristina 10000, Kosovo

Email: info@derandhotel.com

Tel: +383 43 72 72 72